Short of Staff? Do this one thing now. You might know that my wife owns a physio clinic. No, I am not here to plug her business. I am writing this article to share the particular stress we’ve been having (not asking for relationship advice either – though if you are good at that, do …
How to walk in your customer’s shoes and provide a better customer experience Back in 2006, no long-distance bus service took bookings while the bus was on the road. That was because if we did, would have to phone the bus driver that would have to pull over and write down: “Ana is here for …
Sales are getting harder. That’s what everyone is saying. When we first meet new potential clients, that’s the bottom line of their problems. If you do some research, you’ll find that an increasing number of companies found 2019 harder than 2018. For those companies that grew in 2019, they still grew less than in 2018. …
The Netflix Effect: Personalised Disrupts Business Remember when you went to a video store and had to choose from their massive range. Of course, there were staff picks, but it was really hard to know whether you would like something without reading lots of reviews. Then Netflix came along, with its personalised selection. Now you …
How Personalised Selection Disrupts Businesses – The Netflix Effect (and Wine) Read More »
About MVPs, starting a start-up and having a strong learning culture In my time with ThinkLazy, it’s been interesting to see some methods become “hot”, but the focus is on the detailed steps rather than “why”. Take agile – there are four core values* but too often the focus is on frameworks such as Scrum. …
“We’ve run out of money.” That was the cold, hard truth. It was July, 2006, and I was working to launch Naked Bus, my new startup, in three months. I’d put all my money and effort into it. My then future wife, who totally believed in me, had lent me much of her life savings …
How did Uber shake up the taxi industry in just nine years? Here are four lessons we’ve taken from Uber’s success and six things we suggest you do Ten years ago, taxi companies around the world were sitting pretty. The market hadn’t changed significantly in 100 years – sure technology was helping with process, …
How We Create Breakthrough Solutions by Uncovering Customer Painpoints Read More »
E-commerce platforms and Innovation are the answer Every day, it seems, we read another Chicken Little story – the world is ending. So we’re tempted to take the next story with a pinch of salt. As business leaders, we have survived many apocalyptic warnings and what we did last year still seems to be working …
Amazon & China are destroying brands and traditional retail Read More »
Is the key to innovation for corporates partnering with startups or is there more to it? On 24 May 2018, I was fortunate enough to participate in a Techweek debate organised by Pixel Fusion. The topic was “The key to successful corporate innovation is corporates partnering with startups”. Luckily, to suit my rebel personality, …
Techweek debate: Corporates, Startups and Innovation Read More »
Customer Experience, Digital Experience, and Customer Analytics The 2017 Customer 3.1 Summit was filled with leading experts, real-world case studies and a surprise keynote guest to inspire you over 2 days of learning on three major areas all to do with tomorrow’s empowered customers. Hamish Nuttall was speaking at the 2017 Customer 3.1 Summit, representing Digile …
