A Shout out from Jono Broom, Founder of Bean Merchant. I grabbed my daily coffee this morning and I turned on the radio. Two mundane routines right? But what I was not expecting was to hear one of our clients telling Kathryn Ryan on National Radio how we had built his e-commerce system and automated …
How to walk in your customer’s shoes and provide a better customer experience Back in 2006, no long-distance bus service took bookings while the bus was on the road. That was because if we did, would have to phone the bus driver that would have to pull over and write down: “Ana is here for …
The border is closed. For 12 weeks or 12 months is unknowable. We are largely at the mercy of events outside this country. Will the US and Europe get the pandemic under control? Will a vaccine be found? Will overseas travel restrictions be lifted too early? I like to say that if a problem is …
You’ve all received emails about what businesses are doing to protect their teams, their customers, and the country at large from Covid-19. Naturally we are taking all sensible precautions as well, and we’d encourage you to do the same. But we thought this crisis is also an opportunity to think about the future. What happens …
The Netflix Effect: Personalised Disrupts Business Remember when you went to a video store and had to choose from their massive range. Of course, there were staff picks, but it was really hard to know whether you would like something without reading lots of reviews. Then Netflix came along, with its personalised selection. Now you …
How Personalised Selection Disrupts Businesses – The Netflix Effect (and Wine) Read More »
Is the key to innovation for corporates partnering with startups or is there more to it? On 24 May 2018, I was fortunate enough to participate in a Techweek debate organised by Pixel Fusion. The topic was “The key to successful corporate innovation is corporates partnering with startups”. Luckily, to suit my rebel personality, …
Techweek debate: Corporates, Startups and Innovation Read More »
Why is a name so important? To answer that, ThinkLazy In this post, I’m going to talk about a name. Not any name. More important than the name you give your pet, more important than the name you give to your first-born child. I’m going to talk about naming your business. More specifically how I …
News flash: Customer Experience Matters. What does “Customer expectations are changing faster and faster” mean? Why does it matter to you? And why should you care? Here is the picture: you’re a successful business. You know what your customers want and how to communicate with them. You also know that things are changing. Maybe your …
