Customer Experience, Digital Experience, and Customer Analytics The 2017 Customer 3.1 Summit was filled with leading experts, real-world case studies and a surprise keynote guest to inspire you over 2 days of learning on three major areas all to do with tomorrow’s empowered customers. Hamish Nuttall was speaking at the 2017 Customer 3.1 Summit, representing Digile …
How can you keep your processes relevant? To talk about process optimisation and digitisation, we need you to imagine every day starting with a blank sheet of paper: you would have to re-invent your business every day. That approach is clearly very inefficient. We naturally recognise that we do similar tasks on a daily basis, …
It’s pretty clear that digital disruption will impact most businesses in the next five years. The changes will be more rapid than most of us think: the challenge is as big as the industrial revolution, both for businesses and individuals. We have been featured in Minter Ellison’s online magazine, Backbone, for their digital disruption edition. …
