ThinkLazy

Hamish Nuttall

Platforms & Customer Centricity – The Platform Explanation

>Platforms & Customer Centricity are hot topics, but how do you get there? Hamish Nuttall says that the “why” and the “how” can be explained by electrical plugs and spaghetti. In 1997, Amazon’s stated objective was to be the “leading online retailer of information-based products and services, with an initial focus on books”. Now its …

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Be Lazy: Use Digital Transformation to connect Customer Pain Points to your Vision

“This is the 10th time I’ve had to do this. Surely we can automate it?” These words became something of a mantra at my previous startup and still is. I also hear that a lot from our clients. So let me put my hand up: I’m actually quite lazy. I hate doing repetitive stuff. You …

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2017 Customer 3.1 Summit | Hamish Nuttall

Customer Experience, Digital Experience, and Customer Analytics The 2017 Customer 3.1 Summit was filled with leading experts, real-world case studies and a surprise keynote guest to inspire you over 2 days of learning on three major areas all to do with tomorrow’s empowered customers. Hamish Nuttall was speaking at the 2017 Customer 3.1 Summit, representing Digile …

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