Back before lockdowns, I used to spend a fair bit of my time giving talks. I remember one time giving a talk in Queenstown for a private event, and I was telling some stories from Naked Bus. When I finished and we opened to Q&A’s someone said this: “So, you weren’t really a bus business. …
Short of Staff? Do this one thing now. You might know that my wife owns a physio clinic. No, I am not here to plug her business. I am writing this article to share the particular stress we’ve been having (not asking for relationship advice either – though if you are good at that, do …
How to walk in your customer’s shoes and provide a better customer experience Back in 2006, no long-distance bus service took bookings while the bus was on the road. That was because if we did, would have to phone the bus driver that would have to pull over and write down: “Ana is here for …
With new technologies and automation rapidly affecting current job, our question for you is: How safe is your job? My wife and I have just come back from a holiday in South America (Brazil and Argentina), and one of the things I was struck with was the number of jobs that exist there that have …
