Case Study

How We Create Breakthrough Solutions by Uncovering Customer Painpoints

How did Uber shake up the taxi industry in just nine years? Here are four lessons we’ve taken from Uber’s success and six things we suggest you do   Ten years ago, taxi companies around the world were sitting pretty. The market hadn’t changed significantly in 100 years – sure technology was helping with process, …

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Techweek debate: Corporates, Startups and Innovation

Is the key to innovation for corporates partnering with startups or is there more to it?   On 24 May 2018, I was fortunate enough to participate in a Techweek debate organised by Pixel Fusion. The topic was “The key to successful corporate innovation is corporates partnering with startups”. Luckily, to suit my rebel personality, …

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2017 Customer 3.1 Summit | Hamish Nuttall

Customer Experience, Digital Experience, and Customer Analytics The 2017 Customer 3.1 Summit was filled with leading experts, real-world case studies and a surprise keynote guest to inspire you over 2 days of learning on three major areas all to do with tomorrow’s empowered customers. Hamish Nuttall was speaking at the 2017 Customer 3.1 Summit, representing Digile …

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