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Platforms & Customer Centricity – The Platform Explanation

>Platforms & Customer Centricity are hot topics, but how do you get there? Hamish Nuttall says that the “why” and the “how” can be explained by electrical plugs and spaghetti. In 1997, Amazon’s stated objective was to be the “leading online retailer of information-based products and services, with an initial focus on books”. Now its …

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